The following are the terms and conditions that we provide our products to you.
Please ensure that you carefully read all of our terms and conditions prior to placing your order with us as, these terms and conditions tell you everything you need to know about us and how we supply your product. You may also wish to print and document these terms and conditions for future uses and reference. Je t’aime Limited within these terms and conditions may refer to themselves as “We”, “Our”, “Us” or any other words that represent first-person perspective/narrative.
Section 1: Who we are and how to contact us.
1A Who we are.
We are Je t’aime Limited, registered in England and Wales with the following registration number 07494302. Our registered office is Suite 770 The Big Peg, 120 Vyse Street, Jewellery Quarter, Birmingham B18 6NF.
1B How to contact us.
You can contact us by visiting the ‘Contact Us’ section of our website to send us an email, alternatively you can email us at Sales@jetaime-diamonds.co.uk. You can email us, to schedule a telephone call with yourself by emailing us your name and telephone number and your query. You may also (if you have booked a home visit consultation) get in contact with your individual sales consultant who will have provided their contact details during the consultation.
1C How we may contact you.
In the case that we need to contact you, we will email you with the email address provided or call the mobile phone number or preferred number you have given to us.
Section 2: Placing your order and our contractual agreement with you.
2A How to place your order.
Orders can only be exclusively placed during the home visit consultation. Once you have chosen the products or services that you wish to purchase your individual sales consultant will guide you through the checkout process and financing options which you need to complete. It is important to thoroughly check your order before completing the checkout procedure and placing your order. This includes checking the product, size of product, personalisation of product and the sensitive personal details inputted during the checkout procedure is all correct.
2B Order Acceptance.
The order that you have placed for the product you want to purchase from us amounts to an offer you have placed to us to purchase the product you have selected. Our acceptance of your offer of your order only takes place when we write and send to your provided address to exclusively confirm we have accepted your offer for the order placed during the home visit consultation. Once you have received this confirmation, a contractual agreement comes into force between you the customer and Je t’aime Limited. Within the confirmation letter we send to you to accept your offer of the order placed; you will find an order summary as well as a unique order number- this should be quoted if you need to contact us regarding the order you have placed.
2C If when we cannot accept your offer.
In the case that we cannot accept your order, you will be notified by a telephone call to the contact number provided to tell you that your order has not been accepted and you will not be charged for the product in your order, this will be followed up by a letter to your address provided. Reasons as to why your order has been not been accepted may be, but not limited to the product being out of stock or obsolete, error in the product price, error in the product specification, we are unable to meet a specified delivery date or if the payment of your order fails or fails fraudulent activity checks. If any are the case, you will be notified within the letter sent out to you. Should payment have already been made, this will be immediately returned to you and be showing in your account no later than 14 days’ time from the email being initially sent to you- refunds also include delivery charges that may have been applied.
2D Qualification on placing orders with us.
To purchase and place an order for any of our products and services, you must be aged at least 18 and over and have the full authorisation to use the payment method chosen for which you use to pay for the goods and services you order.
Section 3: Our rights to terminate your order:
3A If we cannot fulfil your order.
It remains unlikely, however still a possibility that we are unable to process your order to fulfil your needs and requirements (for example, the product is discontinued, bespoke work is too complex, unverifiable billing details or we are unable to deliver the product service offering on time). In such cases you will be called and notified with any costs refunded back to you.
3B Suspicious Activity.
Our products are only for your personal use only. Your order can and may be terminated if we suspect something unusual going on which includes, but not limited to, exploitation in the private sector for commercial business or re-selling our products for personal or financial gain. Should you find your order has been cancelled for suspicious activity and you find that we are mistaken, please do not hesitate to contact us regarding your order.
3C Postponement of product supply.
We may in some cases although rare, need to postpone the supply of a product to you the customer. This is to ensure we maintain our high-quality standards and ensure the upmost safety for our customers. Some cases where supply may need to be postponed include but not limited to, making changes to the product to enhance its usability and wearability to deal with technical problems our supplier may have encountered and including new legal requirements issued by statue. Furthermore, and the most likely cause of postponement of supply is likely to be product personalisation enhancement, selected by the customer which has been notified to us by the customer during placing the product order.
Section 4: Our products.
4A What we offer.
We offer jewellery that can be bespoke made to your requirements and that can also optionally be personalised by you by selecting engraving and selected patterns, as well as our service products available which includes resizing and cleaning, polishing and plating. All products and services we offer are made and done to your specific order requirements.
4B Images and product descriptions.
The images of our products and as well as our packaging are purely for illustrative and informational purposes. We try to ensure that image colour and sizes are accurately displayed to you and are proportionate to the real-life product. However, we cannot categorically guarantee that devices used to view our products and packaging accurately display the colour of products and packaging, which may result in slight variations of colours from images displayed online.
In terms of product descriptions, we have made all efforts necessary to ensure that all product measurements, weights, dimensions and sizes are as accurate as they can possibly be, during the home visit consultation. However, please not product measurements, weights, dimensions and sizes are approximate and may vary slightly in real life.
4C Ensuring your measurements are correct.
All of our products and additional services are made and done to your order requirements. You the customer are solely responsible for ensuring that all measurements provided and confirmed to us are accurate and correct. This includes measurements taken during the home visit consultation.
4D Your product responsibilities
You as the customer are solely responsible for the product when in your possession
- 4DA Bespoke rings– Rings that have been specially made for you will not be valid for refunds as there have been multiple points throughout the transaction process where you will have had to approve designs.
- 4DB Engraved and personalised items – Any rings that have been engraved will be non-returnable. This is personal to you and the item cannot be re-sold.
- 4DC Damaged Items caused by wear – Any rings that have been clearly worn or have suffered damage whatever that may be while in your possession are outside our manufacturers warranties/guarantees of craftmanship. We nor our manufacturers accept any liabilities caused by product wear by the customer. In such circumstances, these products that have suffered damage through wear will not be eligible for a refund .
Section 5: Delivery.
5A Destination of Delivery.
Unfortunately, at this moment we only deliver within the United Kingdom and currently do not deliver to other countries.
5B Delivery Charges.
Most deliveries are hand delivered and sent to you via your individual sales consultant. If this is not possible your delivery will be sent by Royal Mail Special Tracked Delivery. Delivery is free of charge, unless otherwise specified to you.
5C When we will deliver.
The delivery of your product ranges from the degree of customisation chosen by you and the delivery method. Please also note, during promotional and seasonal periods it may take slightly longer for our products to reach you due to demand and internal congestion that may occur. We strive in all cases to have your products delivered to you within 60 days of order acceptance. If in the unlikely case this is not possible, you will be contacted as soon as reasonably possible with a more specific delivery date and time.
5D We are not accountable for delivery delays outside our control.
If your product delivery has been delayed by external factors beyond our scope of control (For example- strikes, postal delays, logistical delays, extreme or adverse weather, epidemics and pandemics, attacks or natural disasters) we aim to let you know as soon as we are made aware of the situation by contacting you with the details you have provided. A form of compensation can be arranged if the delay is substantial as a goodwill gesture.
5E If you are unavailable during delivery.
If you have nobody to take your delivery of your product, and it cannot be posted by the letter box, we or the courier (if we cannot hand deliver your products to you) will notify you of an attempted delivery and the next steps of re-arranging delivery or how you can collect your delivery from a local depot. The courier may stress you have a limited timeframe to collect your delivery to which you must comply with to retrieve your delivery.
5F Ownership of product.
Yow will have full ownership of the product once we have received payment in full, leaving no outstanding balance. You will physically own your goods once delivered to the address provided to us.
5G Responsibility of product.
You are responsible for the product once the product has been delivered to you to the address provided to us. We hold no responsibility for your product once it has been delivered. Should you in the rare case, find a manufacturing fault with your product please contact us and we will carry out a full investigation and take all relevant necessary actions to rectify the fault, should we find the fault to be caused by a manufacturing error. Please note- wear of the product comes into your responsibility of the product.
Section 6: Your rights to end the contract.
6A You can always end your contract with us.
Your rights to end or terminate your contract with us is dependent upon what you have purchased, whether there is a fault with the product, how we as a company are performing to meet your requirements and when you decide to end your contract. Once you are notified your order has been passed to our manufacturers to begin handcrafting your rings you cannot terminate the contract as all products we sell are made to order to your individual needs and requirements.
6B If the product is faulty, or you feel that it differs from the product description.
If the product is faulty, or you feel that it differs from the product description significantly that was provided to you during the home consultation, you may have a legal right to end your contract or get the product replaced or get a full refund on your purchase. In such cases returns in the UK will be free once you have contacted us stating the issue and we have told you how to return your products. Free returns will be valid for 28 days once you receive the product initially.
6C If you change your mind about the product.
All products are made to order to your individual needs and requirements and therefore bespoke made to you. Therefore, returns are not possible unless there is a fault with the product or you feel that the product significantly differs to what you have ordered or what is advertised on our website. This is in accordance with your rights attained under The Consumer Contracts Regulations 2013.
6D Ending the contract because of something we have done or something we are going to do.
If you are ending the contract because of the reasons set out below, the contract will terminate with immediate effect and you will receive a refund for products not yet received. Those reasons are:
- 6DA. We have explained to you about upcoming product changes which you do not agree to.
- 6DB. We have explained to you about an error an error in the products description or price you have purchased and you no longer wish to proceed.
- 6DC. There is a material risk that product may be significantly delayed due to events beyond our scope of control.
- 6DD. We have postponed the supply of products due to a technical reason or we inform you that we are postponing the products supply longer than 28 days.
- 6DE. You have a legal right to end the contract because of something we have done wrong.
6E When you do not have the right to change your mind.
The reasons for when you do not have the right to change your mind are outlined below:
- 6EA. Products that are made to order to your individual needs and requirements are therefore bespoke made for you, or that are personalised to your requirements cannot be returned. Please refer to Clause 7D.
- 6EB. Products that rapidly expire or deteriorate.
- 6EC. All products that are sealed for hygienic and personal hygiene reasons, once the seal has been broken, we are under any circumstance unable to accept the return.
- 6ED. Any product that has been worn and damaged or used in any way and had the seal clearly removed.
- 6EE. Any product missing components when returned by you. (Unless this is an error caused on our behalf and we have been notified prior to your returned order being received).
6F Ending the contract when we are not at fault and there is no right to change your mind.
If we are in no fault and do not have your right to change your mind, you can still contact us to tell us you would like to end the contract. If you do this our contract with you will terminate with immediate effect, any sums of money paid you have paid to us will be refunded- but please note we may deduct from your refund costs we incur as a business as a result from you ending the contract.
Section 7: Returns and Refunds.
7A How to end the contract.
Your contract with us can be ended by contacting us. Our contact details can be found on our website by visiting the contact us page, you can also fill the submittable form on our website or email us to the email address provided or getting in touch with your individual sales consultant. To ensure that we can help you as quickly as possible, please state your name, delivery address, and order number.
7B How to return products if received.
If you have terminated your contract with us and you have made us aware, all products delivered to you must be returned to the return address provided on your invoice. The process of returning an item can be found on our returns page outlining the returns policy. All returns must be returned within 28 days of receiving the product.
7C How you will be refunded.
You will be refunded the price of the product you have paid for. Should you have used a promotional offer to reduce the cost of the item, the sum to be refunded will be the amount paid when the discount was applied to purchase the product. All refunds will be made to you as soon as possible and may take up to 14 days to show in your account. All refunds take place after receiving the unused and un-tampered product back from you.
7D Returns regarding Personalised and/or Bespoke Made Orders
Any Personalised and/or Bespoke Made orders cannot be returned as they are made to your individual specification.
Section 8: Our rights to end the contract.
8A We can end the contract if you violate it.
We can end the contract with you regarding the product at any time- we will notify by email if:
- 8AA. You do not within a reasonable time of asking you, provide us with the necessary details needed to provide you with the product such as your preferred or alternative address to have the products delivered to.
- 8AB. You do not allow us within a reasonable amount of time allow us to deliver the product to you.
If we end the contract for reasons set out in Section 8A, a refund will be provided to you for products we have not yet provided to you and you have paid for.
Section 9: Price and Payment
9A Where you can find the price of a product.
The price of a product (which includes value added tax (VAT)) will be the price indicated and shown to you during the home visit consultation. We take the upmost care to ensure that the price of the product advised to you is correct. However, in the rare case we discover an error in the price of the product you ordered, please see clause 9D.
9B We will pass on changes in the rate of VAT.
If the rate of VAT changes between your order date, and the date of delivery, we will adjust the VAT paid accordingly, unless you have paid for the product in full before the change of the VAT rate takes place and effect.
9C We can change the price of products.
We may need to change the prices of the products we show you during the home visit consultation to reflect the changes in the daily price of metal prices. Should you have placed an order for a product before the price change takes effect, the price of the product will be as stated during the home visit consultation at the time you placed your order.
9D What happens if we get the price wrong.
It is always possible that despite our best efforts, some of the products we sell may be incorrectly priced- we normally check prices before accepting your order so that, if the orders correct price at your order date is less than the stated price, we will charge the lower amount. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably be recognised by you as mispricing, we may end the contract with you and refund you any sums of money paid and require the return of any products provided and delivered to you.
9E When you must pay and how you must pay.
We accept credit cards and debit cards by Visa and Mastercard as well as bank transfers and cash. You must pay for the product in full before we dispatch them to you. If in the event we charge you before your order has been accepted by us, a full refund will be refunded as soon as possible. If in the case we do not accept your order or should you decide as soon as you have placed the order you no longer want to go ahead please contact us and we will advise of next steps.
Section 10: Our responsibility for loss or damage to you as a consumer.
10A We are responsible to you for foreseeable loss and damage caused by us.
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
10B We do not exclude or limit in any way our liability to you where it would be or unlawful to do so.
This includes liability for death or personal injury caused by our negligence or the negligence for any of our employees, agents, subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products (including the rights to receive products which are: as explained to you and match the information and description we provide to you; that are of satisfactory quality; that are fit for the purpose made known to us by you; that products are supplied to you with reasonable care and skill) and for defective products under the Consumer Protection Act 1987.
10C We are not liable for business losses.
We only supply products for personal and private use. If you use the products for any commercial, business or re-sale purposes we will have no liability to you for any losses of profit, loss of business, business interruption or loss of any business opportunity.
Section 11: How we may use your personal information.
11A How we may use your personal information.
Section 12: Other important terms you must be aware of.
12A We may transfer this agreement to someone else.
We may transfer our rights and obligations under these terms set out to another organisation. We will contact you to let you know if we are planning to do this. If you are unhappy with this transfer, you may contact us to end the contract within 7 days of us telling you about it and we will refund you any payments that you have made in advance for products noy yet provided.
12B You need to have our consent to transfer you rights to someone else.
You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
12C Nobody else has any rights under this contract.
This contract is strictly between you and us. No other person shall have any rights to enforce any of its terms.
12D If a court part of this contract illegal, the rest will continue in force.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides any of them are unlawful, the remaining paragraphs will remain in full force and effect.
12E We may change these terms and conditions at any time.
We may need to make changes to these terms and conditions at any time to reflect any changes in the law or for any other reason. The most recent and up to date version of our terms and conditions will always be displayed on our website. Please ensure you take time to read these terms and conditions before placing your order of our products to make sure you know about any changes which may have been made.
12F Even if we delay in enforcing this contract, we can still enforce it later.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that it will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
12G Which laws apply to this contract and where you may bring in legal proceedings.
These terms are governed by English Law and you can bring legal proceedings in respect of the products in the English Courts. If you live in Scotland, you can bring in legal proceedings in respect of the products in either the Scottish or English Courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
12H Alternative dispute resolution.
Alternative dispute resolution is a process where an independent body considers the facts and evidence of a dispute and seeks to resolve it, without having to go to a court.
12I Jewellery Repairs
Should there be any loss of stones or any other damage following the repair of 3rd party jewellery products, Je t’aime Limited takes no responsibility and excludes liability from actions taken throughout the repair process. All repairs are only delivered once they have passed our internal and external quality control checks.
12J Product Guarantees/Warranties
12JA. All of our handcrafted jewellery comes with our Manufacturers’ 12 Month Guarantee/Warranty.
12JB. Any product wear is not covered under our or our Manufacturers’ Guarantee/Warranty- this includes Rhodium Plating which is subject to wear on 9ct/18ct White Gold Jewellery, thus not covered under warranty.
12JC. Where the item of jewellery has been altered or work has been undertaken by a third-party, your Guarantee/Warranty subsequently becomes void and amounts to nothing thereafter.